Support & Maintenance

Technical Assistance

Ignition Support Plans

Q: How is the Ignition support price calculated?

The support contract price is calculated as a percentage of the initial purchase price of your Ignition license. BasicCare represents +16%, TotalCare +20% and PriorityCare +24% of the annual retail price.

Q: What happens if I don't subscribe to a support contract?

Without a support contract, you won't receive software updates, security patches or technical assistance. Your Ignition license remains functional, but you won't receive new versions.

Q: Can I change my support level during the contract?

Yes, you can upgrade to a higher support level at any time. The change will be prorated over the remaining duration of your annual contract.

Q: Is the support contract mandatory?

No, the support contract is optional. However, it is strongly recommended to ensure the security and longevity of your Ignition installation, especially access to security patches.

Q: What is the support contract duration?

Support contracts are annual and renewable. Renewal can be done before expiration to ensure service continuity.

Q: Does support cover additional modules?

Yes, the support contract covers all Ignition modules included in your license, including additional modules like Perspective, Vision, Reporting, etc.

Keep your Ignition SCADA platform running smoothly with our annual support contracts. Access software updates, security patches and expert technical assistance from our team of certified integrators.

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Annual Ignition Support Contracts

Ignition support contracts guarantee access to software updates, technical assistance and security patches. Three support levels are available to meet the needs of every organization.

Support pricing is calculated as a percentage of the initial license purchase price. This transparent model lets you control your maintenance costs and ensure the longevity of your investment.

Our Ignition Support Plans

Choose the support level that matches your operational requirements.

BasicCare

+16%annual on license price

Standard support for non-critical Ignition installations.

Email support
Software updates included
Knowledge base and documentation
Security patches

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Recommended

TotalCare

+20%annual on license price

Priority support for production Ignition installations.

Everything in BasicCare
Priority phone support
Response time under 4 hours
Advanced technical assistance

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PriorityCare

+24%annual on license price

Critical support for high-availability Ignition installations.

Everything in TotalCare
24/7 priority support
Dedicated direct hotline
Response time under 1 hour
Critical situation assistance

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Ignition Support Plan Comparison

See the detailed features included in each support contract.

Feature	BasicCare	TotalCare	PriorityCare
Software updates
Security patches
Knowledge base
Email support
Phone support
Response time	Best effort	< 4 hours	< 1 hour
Advanced technical assistance
24/7 support
Dedicated direct hotline
Critical situation assistance

Ignition Redundancy Option

Guarantee service continuity for your industrial supervision.

Ignition redundancy allows two mirrored servers to guarantee service continuity. If the primary server fails, the secondary server automatically takes over without interruption.

50% of the license priceThe cost of redundancy is 50% of the license price on the primary gateway.

Two active/passive mirrored servers
Automatic failover without interruption
Real-time state synchronization
Guaranteed service continuity

Why Choose Ignition Support from OperaMetrix?

As a certified Premier integrator, we provide expert technical support.

Local Support

Technical assistance from our team of engineers based in Toulouse and Lyon, France.

Certified Expertise

Our technicians are certified by Inductive Automation and master all modules of the Ignition platform.

On-site Responsiveness

On-site intervention available in metropolitan France for situations requiring physical diagnosis.

Frequently Asked Questions About Ignition Support

Find answers to the most common questions about our Ignition maintenance contracts.

How is the Ignition support price calculated?

The support contract price is calculated as a percentage of the initial purchase price of your Ignition license. BasicCare represents +16%, TotalCare +20% and PriorityCare +24% of the annual retail price.

What happens if I don't subscribe to a support contract?

Without a support contract, you won't receive software updates, security patches or technical assistance. Your Ignition license remains functional, but you won't receive new versions.

Can I change my support level during the contract?

Yes, you can upgrade to a higher support level at any time. The change will be prorated over the remaining duration of your annual contract.

Is the support contract mandatory?

No, the support contract is optional. However, it is strongly recommended to ensure the security and longevity of your Ignition installation, especially access to security patches.

What is the support contract duration?

Support contracts are annual and renewable. Renewal can be done before expiration to ensure service continuity.

Does support cover additional modules?

Yes, the support contract covers all Ignition modules included in your license, including additional modules like Perspective, Vision, Reporting, etc.

Need an Ignition Support Contract?

Contact our team for a customized quote adapted to your Ignition installation.

Get a Quote View Licensing